Privacy Policy
Last Updated: January 15, 2026
Introduction
everg ois is committed to protecting the privacy and personal information of our residents, their families, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Malaysian data protection laws, including the Personal Data Protection Act 2010.
Information We Collect
Personal Information
When you inquire about or use our services, we may collect your name, contact information (email address, phone number, physical address), date of birth, emergency contact details, and relevant health information necessary for providing appropriate care and accommodation.
Usage Information
We collect information about how you interact with our website, including pages visited, time spent on pages, and technical data such as browser type and IP address. This helps us improve our website and services.
Communication Records
We keep records of your communications with us, including emails, phone calls, and in-person conversations, to ensure continuity of care and service quality.
How We Use Your Information
Service Provision: To provide residence services, coordinate care, manage accommodations, and ensure resident safety and well-being.
Communication: To respond to inquiries, provide updates about services, and maintain contact with residents and their families.
Administrative Purposes: To process payments, maintain records, and fulfill legal obligations.
Improvement: To analyze how our services are used and identify areas for improvement in care quality and facility operations.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- With healthcare providers when necessary for resident care, with your consent
- With family members or emergency contacts you have designated
- With service providers who assist in facility operations, under strict confidentiality agreements
- When required by law or in response to valid legal requests
- To protect the safety and rights of residents, staff, or others
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure storage systems with restricted access
- Encryption of sensitive data during transmission
- Regular security audits and updates
- Staff training on data protection and confidentiality
- Physical security measures at our facility
Data Retention
We retain personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. After you are no longer a resident or in contact with our services, we retain certain information for legal compliance and record-keeping purposes as required by Malaysian law, typically for a period of seven years.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. For more detailed information, please see our Cookie Policy.
Your Rights
Under Malaysian data protection law, you have the following rights:
- Right to Access: You can request a copy of the personal information we hold about you
- Right to Correction: You can request correction of inaccurate or incomplete information
- Right to Limit Processing: You can request that we limit how we use your information
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time
- Right to Data Portability: You can request your data in a commonly used format
- Right to Lodge a Complaint: You can file a complaint with the Personal Data Protection Commissioner if you believe your rights have been violated
To exercise any of these rights, please contact us at [email protected]
Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you through our website or by email. The "Last Updated" date at the top of this policy indicates when it was last revised.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
everg ois
Persiaran Tropicana 67
47410 Petaling Jaya, Selangor
Malaysia
Email: [email protected]
Phone: +60 3 5629 4187